FREQUENTLY ASKED QUESTIONS
Q: I lost my PIN; can I still participate in the program?
A: eGift card PINs can be resent if lost.
Q: I entered my information and it’s not recognized in the system.
A: Try re-entering the information again. If you’re still having a problem, please contact Sam’s Club customer support.
Q: I entered my information and received a message stating it is not valid.
A: Please check with Sam’s Club customer support.
Q: I entered my information and received a message stating it had already been claimed.
A: You can only redeem once per product. If you believe there has been an error, please check with Sam’s Club customer support.
Q: I purchased more than one of the same product. Can I submit more than one claim?
A: Yes, you may submit one redemption per qualifying PIN.
Q: Where can I find my PIN?
A: Click here to see an example of where to find the PIN on your product.
Q: I am trying to use my Exchange PIN but it is not working.
A: Please check with Sam’s Club customer support.
Q: Can I gift my digital code?
A: Yes. We will send the digital codes to the contact information you entered during the claim process.
Q: Can I exchange my code for money?
A: No.
Q: Where can I find the privacy policy?
A: Please see the Privacy Policy here.
Q: I cannot find my email with my Ulta Exchange PIN. How do I get it resent?
A: If you've already redeemed your PIN and simply need to resend the Ulta eGift Cards to your email address, simply enter the details you previously provided on the form here. If you need to change the previously registered email address, please contact Sam’s Club customer support.
For additional support, please contact Sams Customer Service
1-888-746-7726
